Email FAQ
What
is a POP3 email account?
What
is spam?
Do
you provide spam filtering?
Does
Host4Half provide virus filtering for incoming email messages?
What
is SMTP?
What
is as autoresponder
What
email programs are available with cPanel?
What
is a POP3 email account?
POP3 (Post Office Protocol 3) is a
protocol used for downloading email messages from an email server
to your computer. With a POP3 email account, all of the email
messages sent to your email address are stored on a POP3 mail
server until you log on to the server and download the messages.
Hostway provides at least one POP3 email
account with every hosting plan. You can use SiteMail, Hostway’s
Web-based email application, to download your messages from
the server or you can use a traditional email client such as
Microsoft® Outlook®, Eudora® or Netscape® Communicator.
What
is spam?
Spam is the term used for mass, unsolicited
emails. Usually these are promotions or advertisements sent in
“bulk” to the email addresses of people who have not requested
this information. Hostway strictly prohibits sending spam from
any email address on our mail servers or advertising your Web
site in other company's spam mail. For more information on our
policy, visit www.hostway.com.
Do you
provide spam filtering?
Yes. Hostway's CleanMail and CleanMail
Plus provide spam and virus filtering that helps keep your email
span- and virus-free. All incoming email messages are automatically
scanned to detect for viruses and to determine if the message
meets specially defined "spam criteria."
Our standard spam filtering system, which
utilizes SpamAssasin, is built around a set of spam rules that
have been carefully developed to provide you protection from
spam while reducing the number of valid email messages that
may be mistakenly categorized as spam.
All incoming emails are evaluated against
these spam rules and are assigned a "spam score."
This score determines whether the message will be classified
as spam. For standard filtering, the threshold is set at 5,
meaning any message with a score of 5 or higher is classified
as spam. Messages scoring between 5 and 10 will be delivered,
but will include a spam notification in the subject of the email
so that you can immediately identify and delete these messages.
The following illustrates a sample subject line of an email
message that scores between 5 and 10.
*****SPAM*****FREE PAY-PER-VIEW for life!
Messages that receive a spam ranking above
10 are automatically deleted so that they do not end up in your
in-box.
Upgrading to CleanMail Plus enables you
to customize spam filtering to meet your unique needs.
Does
Host4Half provide virus filtering for incoming email messages?
Yes. Hostway's CleanMail and CleanMail
Plus provide spam and virus filtering that helps keep your email
span- and virus-free. All incoming email messages are automatically
scanned to detect for viruses and to determine if the message
meets specially defined "spam criteria."
As soon as an email reaches our mail servers,
our virus filtering system scans the incoming message and any
attachments using the latest virus definitions. With standard
virus filtering, if an email is found to contain a virus, the
email is automatically deleted and a notification is sent to
both the sender and the recipient. Upgrading to CleanMail Plus
enables you to customize the virus scanning to meet your unique
needs.
Our virus definitions are updated on a daily basis to provide
the greatest security.
What
is SMTP?
SMTP (Simple Mail Transfer Protocol)
is a protocol for sending email messages across the Internet.
It is used in conjunction with both POP3 and IMAP, protocols that
enable you to download messages from a mail server to your computer.
SMTP is used for outgoing mail while POP3 and IMAP are used for
incoming mail. Hostway does not support IMAP.
If you want to use an email client
such as Microsoft Outlook or Netscape Communicator to send email
messages, you will need to configure the client so that it connects
to the correct SMTP mail server each time you send mail.
What
is as autoresponder?
An email autoresponder sends an automated
email response to each incoming message that is sent to a specific
address. For example, a potential customer may send an email
to sales@yourdomain.com asking for more information about some
of your products. You can have the autoresponder send a prewritten
message back to the customer thanking them for their interest
and letting them know that a sales representative will be contacting
them shortly. This feature helps you to improve your company’s
image, as your customers will know right away that you have
received their email and that you are responsive to their needs.
Hostway enables you to set up an autoresponder
for each of your email accounts.
What
email programs are available with cPanel?
cPanel incorporates Horde, Neomail and SquirrelMail.
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